HB Land Pty Ltd A.B.N. 46 637 165 498 (“HB Land”, “we”, “us”, “our”) is bound by the Privacy Act 1988 (“the Act”) and the Australian Privacy Principles (“APPs”) set out in the Act. We are committed to respecting your right to privacy and protecting your Personal Information.
We will ensure that our employees and contractors are aware of, and understand, our obligations, as well as their own obligations, under the Act. We achieve this through developing and maintaining internal policies and procedures to prevent Personal Information from being improperly collected, used, disclosed, retained, accessed or disposed of.
This policy applies to all of your dealings with us, whether in person, by telephone or by written correspondence.
The purpose of this policy is to:
We may collect and hold certain types of Personal Information about you, including but not limited to:
We will not usually collect any Sensitive Information and we will only collect this information if:
For the purposes of this policy:
We will collect the Personal Information directly from you when you complete a form or deal with us in person, by telephone and/or by written correspondence.
We may, with your knowledge and consent, collect your Personal Information from a third party or a publicly available source. For example, we may collect Personal Information from a credit reporting agency or a third party that you indicate to us holds the relevant Personal Information.
We take appropriate measures to protect your Personal Information, which may be stored in hard copy documents or electronically. Hard copy documents containing your Personal Information will be stored in lockable filing cabinets within a secured office.
Personal Information kept electronically will be stored on our central server which is located within a secured room, where all of our secure data is stored. All of our data, including Personal Information, is securely backed up.
Access to your Personal Information is limited to our employees and contractors. Our employees and contractors are bound to keep all information we hold confidential.
We only collect and store your Personal Information when it is reasonably necessary or directly related to providing the services which you have engaged us to provide.
We will only disclose Personal Information to the persons or entities for the purpose that it was initially collected, that is, for the purpose of providing the services you have engaged us to perform. We will advise you of:
By providing the Personal Information for this purpose, you consent to us sharing the information with those persons or entities.
We may use Personal Information for the purpose that it was initially collected. We may also use Personal Information for direct marketing purposes, if you do not consent to the use of your Personal Information for direct marketing purposes, you may advise us by email at any time.
We will not disclose your Personal Information to government agencies, private companies or any other third party unless:
You have the right to request access to your Personal Information we hold and to request a correction be made to inaccurate information.
If you make a request, we will send an acknowledgement of your request within 14 business days. Usually the access will be granted within 14 business days from receipt of our acknowledgement. If the request involves complex considerations or clerical work and we will not be able to provide the access within 14 days, we will advise you of the anticipated date for access.
You will need to verify your identity before access to your Personal Information is granted.
We do not charge a fee for your request to access or correct Personal Information. However, a fee may be payable on account of our collation and reproduction costs if we are required to provide the Personal Information in your preferred format.
We will usually provide the Personal Information to you by mail or email. We will endeavour to make the information available to you in your preferred manner unless, in the circumstances, it would be unreasonable to do so.
We may refuse to grant you access to Personal Information if:
If we refuse you access to, or do not agree to correct your Personal Information, we will provide written reasons for the refusal and our internal complaint process.
If you believe that we have breached the Australian Privacy Principles, you have the right to make an internal complaint.
We will acknowledge receipt of a complaint within 14 days.
We will investigate and provide a response to the complaint within 20 business days from the date we receive the complaint. If we are unable to respond within this timeframe, we will provide an alternate timeframe in which we will investigate and provide our response.
If your complaint remains unresolved after you receive our response, you may:-
Contact the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Phone: 1300 363 992
Mail: P.O. Box 138
Broadbeach QLD 4218
Phone: 07 5655 4076